Returns Policies

Returns Policies

Damages

Returns

  • There is a 20% restock fee for all returns unless the items are defective or damaged.
  • We must be notified about returns within Four (4) business days of delivery.
  • When returning items, include a copy of the invoice you received with your order.
    Also, add a note explaining the reason for the return.
  • Send an email (cs@dollar-store.us) to us so that we will be expecting the return.
  • You must make shipping arrangements to return the merchandise.
  • Use a service that has tracking or delivery confirmation.
    We are not responsible for returns lost in transit.
  • Ship returns to:

    Dollar Store
    Attn: Returns
    935 N Beneva Rd Suite 703
    Sarasota FL 34232
  • Returns will be credited to your account for future orders.
  • In line with other importers in our industry, we reserve the right to discontinue business with anyone we deem to be abusing or overusing returns. If you have a question about an item, contact us before purchasing and returning items that were not as you expected.

Refused / Unclaimed Shipments

  • Refused or unclaimed packages will be charged a 20% restock fee plus all shipping costs.
    UPS/USPS charges for both the delivery attempt and the return.
  • Refused or unclaimed packages that are re-shipped will be charged additional shipping costs, but no restock fee.

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