We Will use your email to send you order details and refund issued to you or we will ask you to review our products but no any other purpose.

Damages

• Damages must be claimed within Four (4) business days of delivery.
• Email us OR Call us  (cs@dollar-store.us Phone:813 384 8301) the invoice number, contact information and a list of damaged items.
  • For each item you must submit a photo of the damaged item and its packaging materials and describe the damage that has occurred.
  • Damages without accompanying documentation are not accepted.
• Keep the shipment packaging in case the shipping company wants to inspect it.
• When you email the damage information to us, we will file a claim with the shipping company and credit your account for the damage.
• Damages will be credited to your account for future orders.
• please include a reminder note for us ,If you have a credit , when placing your next order.
• We reserve the right to refuse future shipment and sales to anyone who makes false claims .

Returns

• There is a 20% restock fee for all returns unless the items are defective or damaged.
• We must be notified about returns within Four (4) business days of delivery.
• When returning items, include a copy of the invoice you received with your order.
  Also, add a note explaining the reason for the return.
• Send an email (cs@dollar-store.us) to us so that we will be expecting the return.
• You must make shipping arrangements to return the merchandise.
• Use a service that has tracking or delivery confirmation.
  We are not responsible for returns lost in transit.
• Ship returns to:
  
  Dollar Store
  Attn: Returns
  935 N Beneva Rd Suite 703
  Sarasota FL 34232
• Returns will be credited to your account for future orders.
• In line with other importers in our industry, we reserve the right to discontinue business with anyone we deem to be abusing or overusing returns. If you have a question about an item, contact us before purchasing and returning items that were not as you expected.

Refused / Unclaimed Shipments

• Refused or unclaimed packages will be charged a 20% restock fee plus all shipping costs.
  UPS/USPS charges for both the delivery attempt and the return.
• Refused or unclaimed packages that are re-shipped will be charged additional shipping costs, but no restock fee.